PRIVACY POLICY

Window Restoration Experts

Last Updated: November 25, 2025

At Window Restoration Experts (“WRE”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use www.windowexperts.biz (the “Website”).

1. Information We Collect

We collect the following types of personal information:

A. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Property address

  • Photos and videos of windows/doors

  • Measurements you submit

  • Quote requests and form entries

  • Messages or emails you send us

B. Automatic Data (Cookies & Analytics)

We use tools such as:

  • Google Analytics

  • Meta Pixel (Facebook/Instagram)

  • Google Ads tracking

These tools may collect:

  • IP address

  • Browser type

  • Website activity

  • Device information

  • Location (approximate)

C. Payment Information

If you make a payment, our payment processors collect:

  • Cardholder name

  • Payment method

  • Transaction details

WRE does not store your full credit card information.

2. How We Use Your Information

We use your information to:

  • Provide quotes and estimates

  • Schedule appointments

  • Communicate with you via SMS, calls, or email

  • Improve our Website and advertising

  • Manage and update customer records in our CRM

  • Process deposits and payments

  • Detect fraud or unauthorized activity

We never sell your information.

3. Consent

By using our Website or submitting information, you consent to:

  • Data collection

  • Communication from our team

  • Use of tracking technologies

You may withdraw consent at any time by emailing info@windowexperts.biz.

4. Data Storage & Security

Your information is stored securely in:

  • Encrypted CRM systems

  • Secure email servers

  • Protected cloud software

We take reasonable steps to protect your data from loss, misuse, or unauthorized access.

5. Your Rights (Canada & PIPEDA)

You have the right to:

  • Request access to your data

  • Correct inaccurate information

  • Ask us to delete your information (when permissible)

  • Withdraw consent for marketing

  • File a complaint with the Office of the Privacy Commissioner of Canada

6. Cookies & Tracking

We use cookies for:

  • Website performance

  • Ads tracking

  • Improving user experience

You may disable cookies in your browser settings, but some features may not work properly.

7. Retention

We retain client information only as long as needed for:

  • Quoting

  • Scheduling

  • Service history

  • Accounting & legal obligations

8. Children’s Privacy

Our Website is not intended for children under 16.
We do not knowingly collect data from minors without parental consent.

9. Updates to This Policy

We may update this Privacy Policy periodically.
Your continued use of the Website indicates acceptance of the changes.

10. Contact Information

For privacy questions, contact us at:
📧 info@windowexperts.biz
📞 (437) 320-4667
🏢 4250 Weston Road, Toronto, ON