Fogged glass is a BROKEN SEAL, not a reason to replace the whole window.
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When the Glass Has Failed and the Window Hasn’t
Where the frame, hardware and seals are sound, we replace the failed sealed unit and keep the window working.
Click on this video to hear a recent client testimonial!
Our long-term viability standard
We recommend restoration only when we can stand behind 25 years or more of useful performance under standard conditions. When restoration cannot clear that bar, replacement becomes the responsible recommendation. This is the standard we hold ourselves to. It is not a warranty.
Two warranties stand behind the work:
· Workmanship: everything we touch on the window, the hardware, the frame, the seal and the caulking, is covered for 1 year
· Glass seal failure: every new insulated glass unit carries a 10-year supplier warranty, and if a seal fails in that time we redo the glass at no labour charge
· Both transfer to the next owner if the home is sold.
Every insulated glass unit we supply is argon filled with a desiccant in the spacer, for a higher R-value and better energy performance. Low-E glass is standard on every unit at no extra cost. The units are fabricated by an IGMAC certified manufacturer.
Know The Signs
Foggy Windows
One of the most noticeable signs of a failed glass unit is the presence of fogging or condensation between the glass panes. This occurrence indicates that the seal between the panes has been compromised, allowing moisture to seep in. If you spot fogging or condensation, it's crucial to address the issue promptly to prevent further damage.
Discolouration or Stains:
Failed glass units often develop discolouration or stains on the glass surface. These visual marks can be caused by the infiltration of moisture or other contaminants. If you notice any discolouration or staining on your glass, it's a clear indication that the unit requires attention.
Cracks or Breaks:
The presence of cracks or complete breakage is a more severe sign of a failed glass unit. Cracks can occur due to excessive stress or impact, compromising the structural integrity of the glass. It's crucial to address cracked or broken glass promptly to ensure the safety of individuals and maintain the aesthetic appeal of your property.
How We Get The Job Done
Start with a DISCOVERY CALL
Tell us what you’re noticing: fogging, drafts, sticking sashes, broken glass. We start with the symptoms, not a price. No rushed quote, no pressure, just a clear first conversation about what’s happening with your windows.
On-site diagnosis
We assess your window as a complete system. Seven components, one diagnostic check for each: the glass, the frame, the hardware, the weather seals, the exterior perimeter seal, the interior perimeter seal, and the installation condition. Each one can be the thing that is actually failing, and each one changes the recommendation.
If you already know what you need, or we can identify it together on the call, we will give you a realistic investment range and book a visit to confirm scope and measurements. There is no charge for that visit. If the cause is not clear, we will recommend a full diagnostic instead: thermal imaging on site, and an inspection from both the interior and the exterior. That is $350 plus HST, and it may be credited toward an approved qualifying project.
Fabrication
Once you understand the options and we agree on the right path, we fabricate your sealed glass units and order everything the job needs, built to industry standard, never cut to the cheapest spec.
Install day
Our technicians complete the work cleanly and carefully, and we stand behind the outcome for years, long after install day. The result is what matters, and we don’t consider it done until it’s right.
At WRE, we’re not the fastest or the cheapest and that’s on purpose. We’re a window and door energy-efficiency advisory company. We diagnose your windows as complete systems, explain what’s actually happening, and guide you to the right long-term decision: restore or replace.
What sets us apart is the process, not a sales pitch. Homeowners trust us because the diagnosis makes sense, the communication is clear and human, and we stand behind the outcome for years .. long after the work is done.
Ready to start with a diagnosis?
Book your on-site assessment. We’ll diagnose the system before we ever talk solutions or pricing.